Who it could help
Start with the work you actually do.
You do not need to fit a broad label. Choose the situation closest to yours and use a concrete example to check whether this product fits.
Test a simpler starting point for customer messages.
You may need to share a quotation update, appointment detail or project note without turning every message into a writing exercise.
Explore the draft composer and familiar conversation layout. Sending to customers is future work.
Small-business owners
Keep the conversation idea close to the draft.
Client communication often moves between quick thoughts and formal email threads.
Try drafting in the preview and assess what context you need before a message leaves your inbox.
FreelancersExplore how a shared conversation could be organised.
Several people may need to understand who is handling a message and what was said earlier.
Review draft inbox, assignment and quick-reply surfaces. Shared live delivery and routing are not implemented.
Customer-facing teamsNot sure which fits?
Bring one message instead of a label.
Describe one message you write every week — who it goes to, what it must say and where you lose time. That example tells us more than any category.
Tell us what would make this useful to you.
Describe one message you write every week. We can use that starting point to assess fit, show the relevant interface and make the remaining work clear.
Start with a question, not a commitment. Use sample or anonymised information.
